Zenloop Case Study

Product Market Fit | User Testing | Front End | Back End | UI & UX Design

The Client

zenloop is a platform focussed on collecting, understanding and managing your customer feedback - for instance, an e-commerce shop collecting after purchase feedback

Before starting a design, or writing a single line of code, we began by validating the idea and defining an initial scope - what exactly did users need? The answer: a channel to collect responses, a clean dashboard, and a way to respond to comments as they came in.

With numerous other survey services out there, zenloop wanted to differentiate by helping their clients understand their end-customers. This meant getting and analysing comments in a user-friendly way, to ensure the volume of responses didn't cloud out any insight

zenloop is a platform focussed on collecting, understanding and managing your customer feedback - for instance, an e-commerce shop collecting after purchase feedback

The Client

zenloop is a platform focussed on collecting, understanding and managing your customer feedback - for instance, an e-commerce shop collecting after purchase feedback

The Challenge

With numerous other survey services out there, zenloop wanted to differentiate by helping their clients understand their end-customers. This meant getting and analysing comments in a user-friendly way, to ensure the volume of responses didn't cloud out any insight. More resources at www.makeyoursalessoar.com

From here we prototyped and tested an initial set of designs (say something about design principles here).

After the MVP, we continued to provide support, developing more advanced features in the scope of "understanding" - such as text classification and analytics, to help users get more out of their experience.

We then built an Ember JS single-page-application on top of an Elixir backend. This combination let us easily introduce features like showing comments arrive in real time - really supporting the dashboard functionality.

Zenloop Mobile

Platform that brings Zenloop experience to mobile devices. Allowing to gather, view and manage customer feedback anytime anywhere. Including advanced analytics modules and NPS survey creation wizard.

Zenloop Mobile

Platform that brings Zenloop experience to mobile devices. Allowing to gather, view and manage customer feedback anytime anywhere. Including advanced analytics modules and NPS survey creation wizard.